·Provides on-time Technical support to all the users and resolves issues related to ERP and business applications with the help of service providers where required.
·Maintains ERP and business applications users, scheduled jobs and audit files.
·Conducts regular audits on processes, data and authorizations. Prepares audit reports and follows till completion of corrective and preventive actions.
·Develops effective solutions as per user requirements in line with management strategies and goals.
·Handles data import and export activities.
·Maintains scheduled ERP and business applications data and source code backups in locker.
·Installs, configures and upgrade on-premises ERP and business applications.
·Supports on-premises ERP server and its disaster recovery server.
·Develops dashboards and reports for all departments and management to analyze data for decision making.
·Develops and maintains user documentation including user manuals, FAQs and logs.
·Trains functional team on ERP and business applications technical functionalities.
·Develops and enforces IT policies and procedures to ensure protection of IT assets and the integrity, security and privacy of information entrusted to or maintained
·Applies appropriate maintenance strategies to ensure uninterrupted availability of systems with properly defined backup and recovery procedures.
·Embraces, implements and keeps up to date with latest trends and technologies mainly Process Automation, Artificial Intelligence, Machine Learning and Internet of Things to optimize and improve business processes.
·Maintains and communicates on-going projects and assignments on weekly basis.
·Reports users’ non-conformities against IT Manual to Management.
·Manages Infor and other vendors and service providers to ensure optimal operational performance.
·Ensures satisfaction of IT users.
·Ensures highest level of confidentiality.
·Any other tasks related to his work or requested by the management.