·Provide 2nd Level of technical & functional Support business users in ERP Finance module
·Escalate the unresolved issues to the Corporate ERP Functional Consultant/ Infor if required, and work with Infor to provide the resolution to the users
·Identify the gaps in the Business & Information Process flows and work towards eliminating them to effectiveness & efficiency of the Information Systems
·Map out the new Business Requirements (System Enhancements) as and when the need arise
·Escalate the unresolved issues to the Corporate ERP Functional Consultant/ Infor if required, and work with Infor to provide the resolution to the users
·Provide Training & Transfer Business Process Knowledge to the Key users of the relevant Function
·Develop Training Documentation as per the Business/ Information Process flows and keep them updated with the Changing Business Needs/Requirements
